Delivery Information
I
aim to despatch all orders within one working day.
All
orders are despatched by 1st Class post but in the second piece of bad
news, I have very reluctantly had to raise the threshold for free delivery in
the UK. Royal Mail have increased their prices quite substantially and
I'm afraid we can no longer remain competitive on price and not charge for
shipping out smaller orders. We still have no minimum order value, you
may order as much or as little as you require, but I'm afraid that if your UK
order is under £15, we will now have to charge for postage. I have
also increased the price of postage on all overseas orders. With the
uncertainty over deliveries, I am now sending all overseas orders with a
tracking number and fully insured against loss or damage
Postal
charges:
UK
orders under £15 - £1.50;
over
£15 - free delivery.
In a hurry? Special Delivery - £10.00
Europe
(including EU) - from £10.50 fully tracked and insured
Rest
of the World - from £11.95 fully tracked and insured
We
aim to despatch all orders within one working day, so please inform us within
five working days of placing your order if the goods have been lost or damaged
in transit.
Everything
I sell is covered under all relevant Distance Selling
Directives. You are entitled to contact us either by email or
telephone, quoting your order number, to cancel your order and return the
goods within 14 days of receipt for a full refund including the cost of
delivery. You are responsible for the cost and risk of loss or damage
when you are returning goods, so should take out enough postal insurance to
cover their value. Your refund will be paid within 14 days, as long as
the returned goods are in an unused, saleable condition. Should you
change your mind once an order has been posted to an overseas address and
return the item unopened without informing me first, then the postage I paid to
send the goods to you will be excluded from the refund
This
cancellation policy does not affect your rights when we are at fault - for
instance if the goods are faulty or misdescribed
All items on the website include VAT at 20% as standard. If you are able
to reclaim VAT on your purchases, please request a full VAT receipt at the time
of purchase. Now that the UK has left the EU, all sales to countries
outside the UK are priced with a zero rate of tax. This means that any taxes
due will be collected either before or at the point of delivery to you, the
customer, for payment to your local tax authority. As soon as you log
into the website, the prices you see should be the prices you will pay to me,
but you will have additional taxes to pay upon delivery
These
terms do not affect your legal rights which are not diminished in any way.
If any term is held to be invalid under any applicable statue or rule of
law, then that term is automatically omitted from the terms to minimum extent
necessary to comply with the law and without affecting the validity or
enforceability of the remainder.